Refund Policy

💸 Refund & Return Policy

At SkinLed, your satisfaction is our priority. We stand behind our product and want you to feel confident with your purchase.

🔁 Warranty Exchanges

If your LED mask arrives with a defect or develops an issue within the warranty period,

1 year  we’ll take care of the replacement.
To request an exchange, please send:

• A short video and clear photos showing the issue

• Email us at support@skinled.co

Our support team will review your request and guide you through the next steps.

✅ 30-Day Risk-Free Return

If you’re not satisfied with your order for any reason, we offer a 30-day money-back guarantee — no questions asked.

To qualify:

• The product must be in great working condition

• All original packaging and accessories must be included

• The item must be returned to one of our designated warehouses

Note: Return shipping costs will be deducted from your refund.

🔒 Additional Notes

• For damaged or missing items, please contact us within 48 hours of delivery with photo or video evidence.

• Do not send returns without approval — unauthorized returns may not be eligible for a refund.

• We aim to process approved refunds within 5–7 business days of receiving the returned item.

Have questions or need help?
📧 Email: support@skinled.co
🕒 Customer Support: Monday–Friday | 9AM–5PM (GMT+2)