Shipping & Refund Policy

📦 Shipping Information

Processing Time:
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

Estimated Delivery:
Delivery typically takes 12–15 working days, depending on your location.
Please allow for additional time due to customs or border delays. We will update you if any issues arise.

Free Shipping:
Enjoy free shipping on all orders over the minimum spend (as shown at checkout).
A flat-rate fee may apply to smaller orders.

💸 Refund & Return Policy

At SkinLed, your satisfaction is our priority. We stand behind our product and want you to feel confident with your purchase.

🔁 Warranty Exchanges

If your LED mask arrives with a defect or develops an issue within the warranty period, we’ll take care of the replacement.
To request an exchange, please send:

• A short video and clear photos showing the issue

• Email us at support@skinled.co

Our support team will review your request and guide you through the next steps.

✅ 30-Day Risk-Free Return

If you’re not satisfied with your order for any reason, we offer a 30-day money-back guarantee — no questions asked.

To qualify:

• The product must be in great working condition

• All original packaging and accessories must be included

• The item must be returned to one of our designated warehouses after communication with our team

• • To be eligible, you must submit proof demonstrating consistent use of the device for 21 consecutive days. Acceptable forms of proof include dated photos or short video clips showing you using the device daily. Each file must clearly display the date to validate the continuity of use.
  • For devices: The device must be returned in good working condition with all accessories included.

Note: Return shipping costs, Packaging, refurbished will be deducted from your refund which will be 30% of the total cost original cost.

. How to Start a Return, Exchange, or Request Assistance

Please contact us by:

• 📧 Email: support@skinled.co
  
• 📞 Phone: +27721371703

Please include:

• Your Order Number
  
• Full Name
  
• Email Address used for the order
  
• A description of the issue (and photos if applicable)
  
  

Our Customer Care Team will respond within 24–48 hours.

🔒 Additional Notes

• For damaged or missing items, please contact us within 48 hours of delivery with photo or video evidence.

• Do not send returns without approval — unauthorized returns may not be eligible for a refund.

• We aim to process approved refunds within 5–7 business days of receiving the returned item.

• After the grace 24 hrs period product is been packed and shipped we cant do immediate cancelation of the order. 

• Why do you need my South African ID or passport number?
  For orders delivered in South Africa, customs and courier companies may require a valid ID or passport number to clear imported parcels. We only collect this information to process your shipment and comply with South African regulations. Your data is stored securely and handled in line with POPIA.

Have questions or need help?
📧 Email: support@skinled.co
🕒 Customer Support: Monday–Friday | 9AM–5PM (GMT+2)